When she took it in to be repaired, an Apple authorized service provider said the phone was actually supposed to have been destroyed because of a previous defect. In one case, a customer received an iPhone that developed a battery issue within a few months. Marketplace heard stories from viewers about products they purchased from Best Buy's third-party sellers, including smartphones having audio issues and faulty fingerprint scanners.
On the other hand, however, there are also a number of risks because these are devices that might have had previous issues that may or may not have been addressed." 4 tablets, 4 smartphones, 4 laptops tested "Refurbished products have a better price-value relation. "Consumers should absolutely be critical," said Giesler. Part of the issue, says Giesler, is that there is no standard definition for what a "Grade A" product, or even a "refurbished" product, is.
It's a claim that Giesler finds problematic.
Markus Giesler, an associate professor at York University, told CBC the lack of standardization around the definition of ‘refurbished’ means customers don’t always know what they are purchasing.
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